Hope Valley Diner

Reviews about Hope Valley Diner

• 3 / 5

  By Chad Rychlewski
  Quiet spot with a wide breadth or breakfast and lunch options. My biscuits and gravy came out cold but I plan on giving them another chance.
  
  Update: second experience was better on customer services. Food is just not well prepared or served at a made-to-order temp.
  January 09, 2017
• 1 / 5

  By Whitney G
  Very good food and wait staff, very poor management! I refuse to support a business that doesn't strive for great customer service. Durham offers too many great restaurants to settle for one that has awful customer service.
  
  My husband and I came here for dinner this evening. There was a man at the host stand who barely said hi to us and also told us he had never hosted before, in a frustrated tone. We later saw that the host staff was running late, and the man who sat us was probably forced to step in until she got there. While we were waiting on our drinks, this same man said very rudely to the staff behind the bar, "We all know that doesn't belong there! Please move it!". One of the staff snarled back at him and said she'd only sat it there for a minute and she would move whatever was out of place.
  
  I ordered a $7.99 omelet and he ordered the seafood platter for $14.99. The seafood plate only had 4 shrimp, 2 scallops, and 2 pieces of small catfish along with the green beans and onion rings. My husband expressed his concern of the small portion to the waiter. The waiter checked with the manager and returned to us to confirm that this was the appropriate portion. The manager never came over to express an apology or to offer a helpful solution.
  
  My husband approached the manager and introduced himself as the person who expressed concern about the seafood portion. Her name was Annie and she was behind the counter at the register. He expressed that he was more upset that she didn't come over and address our complaint more than being upset over the small portion. She said "I'm sorry that is what we charge and there is nothing I can do".
  
  I joined the conversation after hearing her unhelpful reply and assured her there were plenty of things she could do to make it right. I explained that she could begin by asking us what she could do to make it better. She continued to point at our receipt and say "this is the price, and I am unable to change it". She even told us we weren't the first to complain about the seafood portion size. I told her that I understood seafood was expensive but she could have offered more green beans or bread since those are low cost additions. However, she made no effort to provide good customer service or welcome us back with a free appetizer. I asked her if she was okay with 2 upset people leaving her restaurant and never coming back and she said she was okay with it.
  
  Arguing with the customer is very unprofessional and by the end of our conversation we had an audience in the restaurant. Very poor management and a very poor atmosphere. We will not be returning to this restaurant and will not recommend it to anyone based on the service we received on top of experiencing the tension amongst the staff.
  August 14, 2016